I help teams build systems that grow people, create and manage content, and support clear communication towards achieving organizational goals.

I am a resilient and reliable process-oriented professional with 5+ years of experience leading cross-functional, multi-disciplinary teams.

My affinity for language, information science, and technology empower me to build systems that bridge the gap between operations and business.

As a leader, my mission is to guide others towards becoming better versions of themselves every day, one step at a time.

And to every role I take on, I aspire to balance strategy, operational excellence, and human-centered leadership.

Experience

  • ITVT Philippines Inc.

    Marketing Team Lead Philippines

    September 2021 - PRESENT

  • Academic Research Consultant

    Project-based

    2020 - PRESENT

    Learn more

  • Philippines Red Cross

    Team Leader

    August 2020 - October 2021

Portfolio

Read the stories behind the systems, workflows, processes, and other kinds of work I have created, transformed, or optimized throughout my career. These will tell you how my skills are applied to real-world problems, and how you can replicate my solutions.

View my portfolio
Portfolio
How I Maintained Website Operations Without a Dedicated Developer for 7 Months
Website, Business Continuity, Human Resource Management, Personnel Development
How I Maintained Website Operations Without a Dedicated Developer for 7 Months
Website, Business Continuity, Human Resource Management, Personnel Development

When our only website developer stepped away unexpectedly, I helped keep website operations running for seven months without a dedicated replacement. By negotiating knowledge transfer, reallocating internal support, and building a temporary working structure, I helped maintain continuity during a period of operational risk.

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Website, Business Continuity, Human Resource Management, Personnel Development
I Built an Automated Triage System to Streamline Design Requests
Process Automation, Workflow Optimization, Graphic Design
I Built an Automated Triage System to Streamline Design Requests
Process Automation, Workflow Optimization, Graphic Design

Who said ticketing systems were only for IT support? Within 3 days, I created a no-code automation within the Microsoft ecosystem to manage design request submissions for my team.

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Process Automation, Workflow Optimization, Graphic Design

Skills

    • B2B marketing (campaigns, social media, events, email marketing)

    • Business communication

    • Change management support

    • Content writing, editing, and localization

    • CRM management

    • Cross-functional project management

    • Data gathering and analysis

    • Database management

    • File management

    • Knowledge management

    • Process documentation and optimization

    • Quality assurance process design

    • Stakeholder management (internal teams, C-level, external partners)

    • Task management

    • Team leadership

    • Attention to Detail

    • Conflict management and emotional intelligence

    • Critical thinking

    • Cross-functional collaboration

    • Digital literacy

    • Flexibility and adaptability

    • Growth mindset and continuous learning

    • Intercultural relationships

    • Mentoring, coaching, and team development

    • Problem-solving

    • Resilience under pressure

    • Storytelling and communication skills

    • Canva

    • Website Development

      • Squarespace

      • Wordpress (Elementor)

    • Generative AI

      • ChatGPT

      • Claude

      • Gemini

    • Google

      • Google Suite (Docs, Sheets, Gmail, …)

    • Grammarly

    • Lucidchart

    • Microsoft

      • Azure DevOps

      • Clipchamp

      • Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, Planner, …)

      • Microsoft Copilot

      • Microsoft Dynamics 365 CRM

      • Microsoft SharePoint

      • Microsoft Visio

      • Power Automate

    • Notion

    • Trello

    • Zendesk

    • Zoom

Education

Master of Business Administration

Philippine School of Business Administration
Graduate School of Business
Manila, Philippines

Ongoing

Bachelor of Library and Information Science

University of the Philippines, Diliman
School of Library and Information Studies
Quezon City, Philippines

  • Magna Cum Laude

    LIS Distinction Award

    University Scholar

    DOST-SEI Scholarship - RA 7687

  • Project Management

    Research Data Management

    Psychology

    • Industrial/Organizational Psychology

    • Theories of Learning

    • Principles of Personality

    • Filipino Psychology

    Archives and Digital Preservation

  • School of Library and Information Studies Student Council as Councilor for External Affairs

    Filipino Patriot Scholars Project - Health Sector as Finance Director

Thesis on Workplace Information Literacy